Shipping Policy
Last updated: September 14, 2026
Free standard shipping on every Wynn Boutique Charleston order — no minimum. This policy explains our delivery timeframe, where we ship, how tracking works, the rules for changing or canceling an order, and what we do when a package is late, lost or damaged. It applies together with our Returns & Refunds Policy; please read both before you order.
1. Delivery timeframe
Processing — the time from your order being confirmed to the package leaving the fulfillment facility — takes 1–3 business days. Transit with the carrier takes an estimated 3–5 business days. In total, allow 4–8 business days from the day you order. Business days are Monday to Friday, excluding federal holidays; an order placed on Friday evening starts processing on Monday. During sales and the peak season from November to December, processing can take up to 2 additional business days.
These are estimates based on carrier performance, not guaranteed dates: customs processing, weather, carrier backlogs and holidays can add time. A delay within or shortly beyond the estimated window isn't a reason to cancel an order — section 7 explains what we do when a package is late or lost.
2. Where we ship and what it costs
We ship throughout the United States and to the international destinations shown at checkout. Standard shipping is free on every order.
3. Order changes and cancellations
Every order is transmitted to our fulfillment facility automatically and enters processing within minutes. For that reason an order can only be canceled or changed within 5 minutes of being placed — after that we're no longer able to stop, change or retrieve it. Please double-check your items, sizes, colors and shipping address before you confirm.
To cancel within the 5-minute window, email support@wynnboutiquecharleston.com right away with your order number and "CANCEL" in the subject line. The time your email reaches us is what counts, and we confirm every cancellation in writing. Requests that reach us after 5 minutes can't be processed as cancellations — this also applies if you've changed your mind, found the item elsewhere or are worried about the delivery time — and we'll send you our return instructions instead.
The processing time in section 1 is the time the facility needs to prepare your package; it isn't a period during which the order is on hold.
If you no longer want your order, you can return it after delivery under our Returns & Refunds Policy. Returns are international shipments to our returns center in the United Kingdom, at your own cost. Refusing or not picking up the package doesn't cancel the order (see section 6).
4. How we fulfill orders
We work with both domestic and international logistics partners. Depending on stock location, items in a single order may ship separately and arrive on different days — each shipment gets its own tracking number, so you may receive more than one shipping email. This isn't an error: please wait until all tracking numbers show delivery before contacting us about a missing item.
5. Tracking
You'll receive an order confirmation immediately after checkout, and a shipping confirmation with a tracking number once your package leaves the facility. Tracking can take 2–5 business days to show its first scan, and international shipments sometimes show no movement for several days while in transit between carriers — neither means the package is lost. If your tracking hasn't updated for 10 business days, contact us and we'll check with the carrier.
6. Delivery address, failed and refused deliveries
Please double-check your shipping address at checkout, including any apartment or unit number and ZIP code, and add a phone number for the carrier. Address changes are only possible within the 5-minute window in section 3; once an order is in processing we can't redirect it.
Packages that can't be delivered because the address was incorrect or incomplete, or that aren't picked up within the carrier's holding period, are returned to the carrier's origin facility. This isn't a cancellation or a return. Once the package has reached the facility again we can reship it at cost, or refund the order minus the carrier's charges for the failed delivery and return.
Refusing a package at the door doesn't cancel your order, and isn't treated as a return: refused packages go to the carrier's origin facility rather than to our returns center and often can't be recovered, so a refund can only be considered once a package has actually been received back. If you no longer want your order, please accept the delivery and follow our Returns & Refunds Policy.
7. Delays, lost and missing packages
If tracking shows no movement for 10 business days, or your package is more than 7 business days past the estimated delivery window, contact us with your order number. We'll open an investigation with the carrier, which can take up to 10 business days. If the carrier confirms the package is lost, we'll send you a replacement free of charge; a refund is only issued if a replacement is no longer available.
If tracking shows "delivered" but you don't have the package, check with neighbors, household members and your building's mail area first — packages are sometimes left there. Then check the carrier's proof of delivery and let us know within 7 days of the delivery scan so we can file a claim with the carrier. We look into every case; where the carrier provides proof of delivery to your address (GPS scan, photo or signature), the outcome of the carrier claim determines whether a replacement can be issued. If you added Shipping Protection at checkout, section 10 applies.
8. Damaged on arrival
If the outer packaging or the item is damaged on arrival, keep all packaging and email us within 3 business days of delivery with photos of the outer box, the shipping label and the damaged item. We need the photos within this period because the carrier's own claim window is just as short; we're unable to accept claims without photos or after 3 business days. Confirmed transit damage is resolved by sending you a replacement free of charge, not by a refund (see our Returns & Refunds Policy, section 6).
9. Duties and taxes
For U.S. orders, sales tax is calculated at checkout where applicable and nothing is collected on delivery. For international orders, import duties, taxes and customs fees aren't included in the price at checkout and are the responsibility of the recipient; they aren't refunded, including when a package is refused because of them.
10. Shipping Protection
Shipping Protection is an optional service you can add to your order at checkout. It covers your package against loss or damage during transit, as described at checkout: in those cases we send you a replacement free of charge.
The Shipping Protection fee is non-refundable once your order has shipped — including if you return the order, or part of it, later. It is only refunded when an order is canceled within the 5-minute window in section 3.
11. Customer service
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (local time). Closed on Saturdays, Sundays and public holidays. We reply within 2 business days.
Email: support@wynnboutiquecharleston.com